Order & Shipping Policy

Thank you for taking the time to review our ThomasKinkade.com order terms and shipping policy. It is always our goal to provide quick and quality service to all of our customers. However we ask our customers to understand that most of our items are printed, stretched, highlighted and/or framed to order. We don’t often rush our process as we want to maintain our unusually high quality standards.

U.S. SHIPPING POLICY

Our products are generally shipped within 1-10 Days, processing time varies depending the specific product order; most fine art products are made to order. Specific processing times are stated on each of product pages.

SHIPPING METHODS

We ship primarily with UPS. Shipping service time does not include product possessing, framing or assembly time. The following services are available for domestic orders:

Standard Shipping: UPS Ground Home Delivery. 1-5 days for delivery (does not include the 1-10 processing days). Generally most shipments arrive in 5-10 business days from order date (processing + delivery).

SHIPPING CHARGES

Shipping is included for standard shipping (UPS Ground). Additional expedited shipping options may be available in your area for an additional upcharge.

PACKAGING

Where possible we will try to consolidate products into a single shipment. However, due to the often large and awkward sizes of our art pieces we will ship in multiple parcels. You will not be additionally charged for multiple packages unless, unusual special requests are made.

SHIPPING TO MULTIPLE ADDRESSES

If you need to ship to multiple addresses, please create a separate order for each distinct location.

RETURNS

Thomas Kinkade Studios is committed to providing quality products to you, our valued collector. Our 30-day money back guarantee allows you to return your purchase for any reason within 30 days after your payment has been processed. Return shipping charges may apply.